Exchange and Refund

Exchange and Refunds Policy

We are happy to exchange or refund any garment within 14 days of purchase only.  

Garments are not to be worn and washed.
Provide details of the exchanged or refunded item.
Returns for ‘change of mind’ will not be accepted.
There is a 14 day money back guarantee on faulty workmanship.

If there is a discrepancy in the uniform we are happy to discuss options with you, preferably the garments have not been washed or worn.
If we do not hold stock in the item there will be a delay.

Request for a refund will only be on the basis of faulty, incorrect fabric colour dialot and discrepancy in the uniform.
We are unable to provide a refund for incorrect size choice and "change of mind".

We will refund only the amount of the order, and this does not include Surcharges and Postage and Handling.

We are unable to exchange garments that have had embroidery on the top itself or have had alterations carried out to your specific requirements.

Freight Returns

Generally, if your reason for return is due to the fault of Scrubs By Shell, freight cost will be covered by Scrubs By Shell.
If your reason for return is due to incorrect size choice, freight costs will lie with the individual.

All returns are to be directed to :
Scrubs By Shell
RETURNS
PO Box 3065 St Marys South 2759

Please email us at orders@scrubsbyshell.com.au for the progress on your return/exchanged items.

Please note: There will be an Administration fee of 5% of the total cost when a refund is applied.